✱ Hello!

I'm Maram Almutairi,
Programs & Projects Specialist.

A Computer Science graduate from Saudi Arabia who brings together program and project management, technology and data analysis to turn work into measurable results and impact.

See my experience

Programs & Projects
Project Coordinator
Impact Measurement · M&E
Data Analyst
IT Support Specialist
Digital Transformation
UI/UX Design

✱ My skills

Technical skills built
to keep systems running.

Technical support & systems administration

Diagnosing and fixing hardware and software faults, remote support over VNC, Active Directory basics and system audits.

Ticket & queue management

Incident triage, SLA compliance, ticket prioritization, service-level monitoring and escalation of technical incidents.

Systems & scripting

PowerShell scripts for automation, Bash and Python basics, and setting up Windows and Linux systems.

Databases & development

SQL and MySQL queries, web development with PHP, Flutter apps, and improving web security and privacy.

Browse my projects

✱ About

More about me

I'm Maram Almutairi, a Computer Science graduate who loves technology. I work to keep systems running smoothly and to give every user a fast, accurate fix.

I have hands-on experience managing high-volume ticketing systems, resolving hardware and software incidents in real time, and providing remote technical support for hospital systems (PACS / HIS). I also work with databases (SQL / MySQL), asset management and workflow automation with PowerShell scripts, with a steady record of operational KPIs above 95%.

Work experience

I have worked in high-pressure environments across fintech and healthcare, and I always enjoy a new technical challenge.

Get in touch

2025 – October 2026
Customer Support & Operations Specialist — Tamara
Riyadh, Saudi Arabia
- Managed high-volume support channels in Salesforce CRM, handling 100+ cases a day with 98.5% SLA compliance.
- Kept a monthly quality and performance score above 95% across all support channels.
- Provided real-time technical triage and peak-hour channel support, adjusting quickly to protect service levels.
- Ran onboarding and coaching sessions for new hires on system tools and workflows.
June – August 2024
IT Support & Systems Operations Trainee — King Saud Hospital
Unaizah, Saudi Arabia
- Monitored and managed technical ticket queues, resolving 100+ tickets a day with PowerShell and VNC across PACS / HIS systems.
- Built a web platform for the hospital's asset database from scratch in two weeks using PHP, MySQL, HTML and CSS, following strict data-privacy standards.
- Digitized 150+ device records, cutting inventory-tracking errors by 40% and speeding up audits.

            
              “I kept SLA compliance at 98.5% while handling 100+ cases a day.”
              Career achievementTamara — Customer Support & Operations
            
              “I built a hospital asset-management platform from scratch in just two weeks.”
              Technical projectKing Saud Hospital — Unaizah
            
              “A quality and performance score above 95% every month, across all support channels.”
              Consistent qualityMonthly performance review